Shared Growth | SERVEONE

SERVEONE interacts with various stakeholders to create corporate value and ensure sustainable growth. As a procurement solution specialist, we are building a sustainable supply chain. To provide the best quality products and services, we have processes to listen to the voices of our customers.

Compliance with the Code of Conduct for Partner Companies SERVEONE has established a Code of Conduct to ensure that its partner companies can uphold the core principles of sustainable management. This code includes the respect for human rights, compliance with labor standards, strengthening of ethical management, and the creation of a safe and pleasant working environment. The Code of Conduct is clearly stipulated in the basic transaction agreements signed with all partner companies, and SERVEONE systematically manages compliance to ensure that all partners adhere to these standards.

Customer Satisfaction SERVEONE obtained ISO9001 Quality Management System Certification in 2020 and strives to achieve quality goals through continuous monitoring to enhance customer value with its world-class quality competitiveness. We identify problems in logistics distribution at an early stage and take follow-up measures to prevent recurrence.
We listen to our customers to understand their needs and provide better service. We categorize and manage risk types among all VOCs, and in particular, we have improved efficiency by developing an AI model to identify issues through data learning. We have also developed a process to manage the progress of complaints in real time to ensure that issues are addressed in a timely manner.

Complain
(AI / CRM)

Identify complains from VOCs
Select priority issues

Resolution by
responsible staff

Real-time progress monitoring
Processing R&R management

VOC
Reporting

Customer view
Internal management view